Garuda365 Platform Usage Rules

1. Acceptance of Terms

These terms and conditions constitute a valid and binding agreement between you ("Player", "User" or "you") and Garuda365 ("Platform", "We" or "Company"). By registering an account, accessing the website, downloading the mobile application or using any services we offer, you unconditionally agree to be bound by the terms and conditions set out in this document.

If you disagree with any part of these terms, you are not permitted to use our platform. We reserve the right to modify, add or remove any part of these terms at any time without prior notice. It is your responsibility to check this page periodically for any changes. Continued use of our services after changes are made signifies your acceptance of the updated terms.

This platform is operated under applicable laws and complies with international regulatory standards for the online gaming industry. We are committed to providing a fair, safe and responsible playing environment for all our users.

2. User Eligibility

To use the Garuda365, you must meet the following eligibility criteria:

• Minimum age 18 years: You must be at least 18 years old or have reached the age of majority under the laws of the jurisdiction where you reside, whichever is higher. We implement strict age verification measures and reserve the right to request identification documents at any time to verify your age.
• Legal capacity: You must have full legal capacity to enter into binding contracts and not be prohibited by any local laws from participating in online gambling activities.
• Legal jurisdiction: It is your sole responsibility to ensure that your use of our services is lawful in the country or region where you are located. We are not liable if you access the platform from a location where online gambling is prohibited.
• One account per person: Each individual is only allowed to open one account. Multiple account registration will result in closure of all related accounts and forfeiture of any balances or winnings.
• Accurate information: All information you provide during registration must be accurate, complete and current. You must use your real name and valid banking details. Use of false identity or misleading information is a serious violation.

We reserve the right to request verification documentation at any time to verify your identity, including but not limited to identity card or passport, utility bills and proof of bank account ownership. Failure to provide the requested documentation within the specified period may result in suspension or closure of your account.

3. Registration and Account Security

The account registration process at Garuda365 is designed to be easy and fast, but you are fully responsible for ensuring the security of your account:

3.1 Registration Process

During registration, you are required to provide accurate personal information including full name, date of birth, active email address, phone number and banking details. All this information will be used for identity verification, transaction processing and communication related to your account. Inaccurate or misleading information may cause delays in withdrawals or cancellation of winnings.

3.2 Password Confidentiality

You are fully responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone. We recommend using a strong password with a combination of uppercase, lowercase, numbers and symbols. Enable two-factor authentication (2FA) for an additional layer of security. Any activity that occurs under your account is your responsibility, whether you performed it or not.

3.3 Unauthorized Access Notification

If you suspect that your account has been accessed without authorization or if you have lost control of your password, you must immediately notify our customer support team via live chat or WhatsApp. We will take immediate steps to protect your account, but we will not be responsible for any losses that occur before you make official notification.

3.4 Account Transfer Prohibition

Your account is personal and may not be transferred, sold, gifted or shared with others. Any attempt to transfer an account will result in immediate closure and forfeiture of balance.

4. Deposits and Fund Management

Platform Garuda365 supports various deposit methods for the convenience of our players. All transactions are processed with 256-bit SSL encryption for maximum security.

4.1 Supported Deposit Methods

We accept deposits via all major Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong, Affin Bank, AmBank and others), popular e-wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), credit/debit cards (Visa, Mastercard) and prepaid cards. Minimum deposit is RM 10 for all methods. There is no maximum limit for deposits, but large transactions may require additional verification for anti-money laundering compliance.

4.2 Deposit Processing

Most deposits are processed instantly and funds will be credited to your account within 30 seconds. In rare cases where a deposit takes longer, please contact our support team with proof of transaction and we will resolve the issue within 15 minutes.

4.3 Payment Method Ownership

All payment methods used for deposits and withdrawals must be registered in your own name. We do not accept third-party payments. If we detect that you are using a payment method that does not belong to you, your account will be suspended immediately and all funds will be held until the investigation is complete.

4.4 Use of Funds

Deposited funds may only be used for the purpose of playing games on our platform. Using the platform as a money transfer service or for non-gambling purposes is strictly prohibited. We reserve the right to close accounts found to be in violation of this rule.

5. Withdrawals and Verification

We are committed to processing your withdrawal quickly and securely. Most withdrawals are executed within 5 to 15 minutes after approval.

5.1 Withdrawal Requirements

• Your account must be fully verified with the required documents.
• You must have met the wagering requirements for any active bonuses.
• Minimum withdrawal is RM 30 and maximum is RM 50,000 per transaction.
• Withdrawals must be made to the same payment method used for deposit (unless not possible for technical reasons).

5.2 KYC Verification Process

Before your first withdrawal, we are required to verify your identity in accordance with anti-money laundering (AML) and know your customer (KYC) regulations. You will need to submit a copy of your identity card or passport, proof of address (utility bill or bank statement no older than 3 months) and a selfie photo holding your identity document. The verification process is typically completed within 2 to 24 hours.

5.3 Processing Time

Withdrawals to local banks and e-wallets are typically processed within 5 to 15 minutes after approval. During peak times or weekends, processing times may be slightly longer but will not exceed 24 hours. If your withdrawal has not been received after 24 hours, please contact our customer support with the transaction reference number.

5.4 Limits and Fees

We do not charge any fees for withdrawals. However, your bank or e-wallet provider may charge their own fees. The standard daily withdrawal limit is RM 100,000, but VIP members may have higher limits. If you wish to withdraw a very large amount, please contact your VIP account manager for special arrangements.

6. Bonuses, Promotions and Wagering Requirements

Garuda365 offers a variety of bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions that must be adhered to.

6.1 Bonus Types

• Welcome Bonus: Offered to new members on their first deposit.
• Reload Bonus: Available to existing players on subsequent deposits.
• Cashback: Percentage of net losses returned to players.
• Free Spins: Free slot spins with specific wagering requirements.
• VIP Rewards: Exclusive bonuses for members of our loyalty programme.

6.2 Wagering Requirements

All bonuses come with wagering requirements that must be met before withdrawals are allowed. For example, a bonus with 10x wagering requirements means you must place bets totaling 10 times the bonus amount before you can withdraw winnings. Specific wagering requirements for each promotion are clearly stated in that promotion's terms. Different games contribute different percentages to wagering requirements – slots typically 100%, table games 10-20%, and some games may not qualify at all.

6.3 Bonus Betting Limits

While playing with active bonus funds, you are not permitted to place bets exceeding RM 20 per round or 10% of the total bonus received (whichever is lower). Violation of this rule will result in cancellation of the bonus and any related winnings.

6.4 Bonus Abuse

We reserve the right to cancel bonuses and related winnings if we detect any form of abuse including but not limited to registering multiple accounts to claim bonuses, collusion with other players, opposite betting or low-risk betting strategies. Our decision regarding bonus abuse is final and non-appealable.

7. Game Rules and Fair Conduct

All games on the Garuda365 operate with certified random number generators (RNG) to ensure fair and unbiased results.

7.1 Fair Play

We partner only with leading game providers such as Pragmatic Play, Evolution Gaming, Microgaming, PlayTech and others whose games have been audited and certified by independent bodies. Our RNG undergoes regular testing to ensure randomness and fairness. You can check the return to player percentage (RTP) for each game on that game's information page.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Use of bots, automation scripts or third-party software to play
• Collusion or arrangement with other players
• Exploitation of bugs or system vulnerabilities
• Opposite betting or risk-free betting strategies
• Money laundering or other fraudulent activity
• Abusive, offensive or indecent behavior in live chat

7.3 Technical Errors

In the event of technical errors, system malfunctions, or errors in games that result in incorrect payouts, we reserve the right to correct such errors by adjusting your account balance. Any bets placed during system malfunction periods may be voided. We will endeavor to notify affected players as soon as possible and resolve issues fairly.

7.4 Game Closure

We reserve the right to close or suspend any game at any time for maintenance, updates or other operational reasons. If a game is closed while you are playing, unsettled bets will be settled according to that game's rules and funds will be returned to your account.

8. Platform Liability

While we strive to provide the best service, there are limitations of liability you need to understand:

8.1 Limitation of Liability

We are not responsible for any direct, indirect, incidental or consequential losses arising from the use or inability to use our services, including but not limited to loss of profits, loss of data or business interruption. Our total liability to you will not exceed the amount of your net deposits in the 12 months prior to the event giving rise to the claim.

8.2 Service Interruption

We do not guarantee that our platform will be available without interruption or free from errors at all times. We may need to suspend services for scheduled or emergency maintenance. We are not responsible for any losses arising from service interruptions, unless caused by gross negligence on our part.

8.3 Security

While we implement comprehensive security measures, no system is 100% secure. You use our platform at your own risk and agree not to hold us liable for any security breaches that occur beyond our reasonable control, provided we have taken industry-standard security measures.

9. Right to Refuse Service

We reserve the right, at our absolute discretion, to refuse or terminate service to anyone at any time without giving reason, including:

• Closing your account with or without prior notice
• Withholding or canceling any pending withdrawals
• Withholding funds in your account if we suspect fraudulent activity
• Reporting suspicious activity to relevant authorities
• Taking legal action to recover any losses or damages

If your account is closed for violating these terms, any remaining balance (excluding bonuses and winnings from fraudulent activity) will be returned to you after deducting any applicable fees or penalties.

10. Privacy and Data Protection

Your privacy is important to us. We collect, process and store your personal data in accordance with Privacy Policy that complies with international data protection regulations.

The information we collect includes name, address, date of birth, contact details, payment information and play activity data. This information is used to verify your identity, process transactions, prevent fraud, comply with legal obligations and improve our services. We will not sell or share your personal information with third parties for marketing purposes without your explicit consent.

You have the right to access, correct or delete your personal data. To exercise these rights, please contact our support team. However, we may need to retain certain data for a specified period to comply with legal and regulatory obligations.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws relating to our operator's license. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the appropriate courts.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

12. Contact Us

If you have any questions regarding these terms and conditions or require further clarification, please contact our customer support team via:

• Live Chat: Available 24/7 on our platform
• WhatsApp: Contact your account manager
• Telegram: Join our official support channels
• Email: [email protected] (response within 24 hours)

Our team is ready to assist you with any questions or concerns you may have. We are committed to providing the best customer service and resolving any issues quickly and professionally.