Garuda365 | Your Personal Data Protection Is Our Priority

1. Introduction

Welcome to the Privacy Policy page garuda365. We understand that the privacy and security of your personal data are of utmost importance. As a trusted online gaming platform in Malaysia, we not only comply with local data protection laws but also adhere to strict international standards to ensure your information is always secure.

This privacy policy describes in detail the types of information we collect, how we use it, who has access to it, and your rights regarding your personal data. By using our services, whether through the website or mobile app, you agree to the practices outlined in this policy.

We recommend that you read this policy carefully and review it periodically as we may update it from time to time to reflect changes in our services or regulatory requirements. Any material changes will be notified to you via email or in-platform notifications.

2. Information We Collect

To provide the best service and comply with regulatory requirements, we collect various types of information from our users:

2.1 Account Registration Information

When you register an account, we require basic information including your full name, date of birth, residential address, mobile phone number, email address and your chosen password. This information is necessary to establish your identity on our platform and ensure you meet the minimum age requirement of 18 years. We also collect your chosen username for communication and transaction verification purposes.

2.2 Identity Verification Documents (KYC)

To comply with anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements, we will ask you to submit copies of identification documents such as MyKad identity card, Malaysian passport, or valid driving license. We may also require proof of address such as utility bills or bank statements not more than three months old, as well as a selfie photo holding your identity document for additional verification. All these documents are stored with full encryption and accessed only by authorized teams.

2.3 Payment and Transaction Information

When you make a deposit or withdrawal, we collect details of your payment method including bank account number, bank name, type of e-wallet used (Touch 'n Go, GrabPay, Boost, ShopeePay) and complete transaction history. This information is required to process your financial transactions securely and quickly. We do not store your credit or debit card information directly – all card payment processing is handled through third-party payment gateways that comply with PCI DSS security standards.

2.4 Gaming Activity Data

We record your gaming activity history including types of games played, bet amounts, wins and losses, game session times, and betting patterns. This data helps us provide a better experience, detect suspicious or fraudulent activity, and meet our regulatory obligations. This information is also used for VIP loyalty programs and to offer you relevant promotions.

2.5 Technical and Device Information

When you access our platform, we automatically collect certain technical information including your IP address, browser type and version, operating system (Android, iOS, Windows, macOS), device type (phone, tablet, desktop), screen resolution, general geographic location based on IP, and cookies and similar tracking technologies. This data helps us optimize platform performance, detect technical issues and prevent unauthorized access.

2.6 Communication and Customer Support

Any communication you have with our customer support team – whether via live chat, WhatsApp, Telegram, email or phone – will be recorded and stored for training purposes, service quality improvement, and dispute resolution. These records contain conversation content, date and time, and the name of the agent handling your inquiry.

3. How We Use Your Information

The information we collect is used for various legitimate and essential purposes:

We will not use your personal information for other purposes without obtaining your explicit consent first, unless required by law.

4. Sharing Information with Third Parties

Garuda365 respects your privacy and will not sell, rent or trade your personal information to third parties for their marketing purposes. However, we may need to share your information in certain circumstances:

4.1 Service Providers and Partners

We work with trusted third-party service providers to help operate our business, including payment service providers (to process deposits and withdrawals), game providers (such as Pragmatic Play, Evolution Gaming, Microgaming), identity verification services, server hosting, email systems and analytics tools. All these partners are bound by strict confidentiality agreements and may only use your data for the purpose of providing services to us.

4.2 Legal and Regulatory Requirements

We may be required to disclose your information to government authorities, law enforcement agencies, regulatory bodies or courts when required by law, to comply with legitimate legal processes, to protect our rights and safety or those of others, or to investigate fraud or illegal activity. We will endeavor to notify you in advance if possible and legally permitted.

4.3 Business Merger or Acquisition

Should garuda365 be involved in a merger, acquisition, asset sale or any form of business restructuring, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

In any other circumstances, we will request your explicit permission before sharing your personal information with any third parties.

5. Data Security Measures

We implement multiple technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse or disclosure:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected with industry-standard Secure Socket Layer (SSL) encryption.
• Encrypted Data Storage: Sensitive data such as passwords and financial information are stored in encrypted format on our secure servers.
• Firewall and Network Protection: Our infrastructure is protected with enterprise-grade firewalls and intrusion detection systems to prevent unauthorized access.
• Strict Access Controls: Only authorized personnel can access your personal information, and they are subject to strict confidentiality obligations.
• Regular Security Audits: We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
• Two-Factor Authentication (2FA): We offer 2FA options for an additional layer of protection on your account.
• Suspicious Activity Monitoring: Automated systems monitor unusual activity and alert our security team immediately.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information, but we are committed to protecting it in the best possible manner according to current industry standards.

6. Data Retention Period

We retain your personal information for the period necessary to fulfill the purposes for which it was collected and to comply with our legal obligations:

• Active Accounts: As long as your account remains active, we will retain your information to provide ongoing services.
• Closed Accounts: Following account closure, we will retain certain data for a minimum period of five (5) years to comply with financial regulatory and anti-money laundering requirements.
• Transaction Records: Financial transaction history is retained for at least seven (7) years in accordance with tax and financial regulatory requirements.
• Support Communications: Customer support communication records are retained for three (3) years for reference and dispute resolution purposes.
• Marketing Data: If you have opted out of marketing communications, we will retain minimum details to ensure you are not contacted again.

After the required retention period expires, we will securely delete or anonymize your personal information so that it can no longer be identified.

7. Your Rights Regarding Personal Data

You have several important rights regarding the personal information we hold about you:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a readable format within 30 days of your request.

7.2 Right of Correction

If you find any of your personal information inaccurate or incomplete, you have the right to request that we correct it. You can update most information yourself through your account settings, or contact our support team for assistance.

7.3 Right of Deletion

In certain circumstances, you may request that we delete your personal information. However, this right is subject to our legal obligations to retain certain records for periods prescribed by financial and anti-money laundering regulations.

7.4 Right to Object to Processing

You may object to the processing of your personal information for direct marketing purposes at any time by clicking the unsubscribe link in promotional emails or contacting our customer support.

7.5 Right to Data Portability

You have the right to receive the personal information you have provided to us in a structured, commonly used format, and to transfer it to another controller if technically feasible.

7.6 Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time. However, withdrawal will not affect the validity of processing done before the withdrawal.

To exercise any of these rights, please contact our customer support team via live chat, WhatsApp or email at [email protected]. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functions such as account login, security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how visitors interact with our website by collecting anonymous information about the most frequently visited pages and error messages.
• Functional Cookies: Allows the website to remember your preferences (such as language, currency) to provide a more personalized experience.
• Marketing Cookies: Used to track visitors across websites to display relevant and engaging ads for individual users.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on our platform.

9. Children's Privacy

Our services are for individuals aged 18 and over only. We do not knowingly collect personal information from anyone under 18 years of age. If we discover that we have collected personal information from a minor without verification of parental consent, we will take steps to delete that information as quickly as possible.

If you believe we may have information about or from a child under 18 years of age, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

Personal information we collect may be transferred to and stored on servers located outside Malaysia, including countries that may have different data protection laws from your country. When we transfer your information to other countries, we ensure that appropriate safeguards are in place, such as:

• Using approved standard contractual clauses to protect personal data transfers
• Ensuring data recipients are subject to equivalent privacy and security obligations
• Implementing appropriate technical and organizational security measures

By using our services, you consent to the transfer, storage and processing of your information in countries where we and our service providers operate.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, our services, legal requirements or other operational reasons. When we make material changes to this policy, we will notify you through:

• Clear notifications on our platform
• Email to the email address registered in your account
• Mobile app messages

We encourage you to review this page periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when this policy was last reviewed. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us About Privacy

If you have any questions, concerns or requests regarding this privacy policy or our data handling practices, we encourage you to contact us. Our data protection team is ready to assist you:

• Email: [email protected] (with subject "Privacy Inquiry")
• Live Chat: Available 24/7 on our platform
• WhatsApp: Contact your account manager
• Telegram: Join our official support channels

We are committed to addressing your inquiries and concerns promptly and professionally. We will endeavor to respond to all privacy-related inquiries within 48 hours and resolve issues within 30 days.